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Author: Frank Buckler, Ph.D.

Founder of CX-AI.com and CEO of Success Drivers
// Pioneering Causal AI for Insights since 2001 //
Author, Speaker, Father of two, a huge Metallica fan.

How To Avoid Benchmarking In CX?

While benchmarking can be a powerful tool for comparative analysis, it can also lead to bad conclusions.

How To Size The Fiscal Impact Of NPS?

Do you know how to increase the fiscal impact?

How To Get Buy-In By Using A CX Impact Simulator?

How can business partners size the relevance of CX insights?

How To Derive The Right CX Initiatives Based On CX Analytics?

Do you know what actionable insights are and how you can derive them into your organization?

How to Make Driver Modeling Work In CX Insights?

Driver modeling is needed to distill predictive insights.

How to Draw Impactful Conclusions From Unstructured Feedback?

What if you have thousands of NPS scores to analyze?

How to Set Up Customer Experience Measurement?

Measuring customer experience has never been more crucial than it is today.

How to Choose The Right Text Analytics Method?

Manually processing and organizing text data takes time, it’s inaccurate, and it can be expensive.

How to Analyze Customer Feedback The Right Way?

Constantly dealing with data? However, raw data is not insightful if not neatly organized.

How to Find Key Initiatives to Drive CX?

How is it reliably possible to uncover the most important improvement strategies…

How to Get Customers To Give More Feedback in Open-Ends?

For customers or visitors, if they don’t write much, you need to collect more data. Here is how…

How Does CX Analytics Deal With Sizing the Importance of Topics?

Contexts information should be a part of analytics.

How to Measure The Impact of NPS?

CX measures like NPS are always abstract measures.

CX Analytics 101

The NEW Way to Use Your Satisfaction Survey Data To Do the Right Things.

The Future of Customer Insight

Artificial Intelligence will not only disrupt the way we conduct surveys but also how we conclude.

Analytics for Customer Experience

6 Simple Steps for Finding and Executing on Your Key Drivers of Customer Experience.

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