Question: “Can we use our existing survey program or CX system and just use CX.AI’s intelligence and dashboard?”
Answer: Sure. This is a flexible solution that can be customized to your needs.
Question: Which languages does CX.AI support?
Answer: We support all major languages and many of the less common languages spoken in the world.
Question: Is there a minimum number of responses needed to feed the AI engine?
Answer: Not really. If you have just 100 responses, we will use a maximum of five content codes (driver categories). If we have more customer responses available, then we will develop a more elaborate codebook.
Question: Can we as a client give you input on which content categories are most important to us?
Answer: Definitely. We will leverage any suggestions that you can offer from past research or industry knowledge.
Question: We like to track multiple touchpoints, countries, and segments. Can CX.AI cope with this?
Answer: Yes. Any touchpoints, countries, segments or a combination of this get its own one-page dashboard. It depends on the sample size and the available budget if an own key driver model is set up for every split or a rather a higher level split is used.
Question: Can we use all the context information that we know about our customers (like age, gender, customer type, value, history, etc.) in the modeling?
Answer: Yes. This is available as part of a customized program.
Question: Does it also work in a B2B context?
Answer: Yes. B2B audiences can be very different. Often they have even higher response rates and give more details in an open-end question. In case they are resistant to answer, we probe for more elaboration. Research shows that with NPS-style surveys respondents truly enjoy answering. There is no better way of surveying a broad audience of customers.