5 hours material
5 interactive sessions
Become an officially certified “CX ANALYTICS MASTERS”
GET YOUR CERTIFICATION
WHY YOU NEED THIS COURSE
Gaining insights requires much more than collecting data and feedback.
There are little to no courses out there, that really focuses on how to get insights that drive impact, as opposed to, collecting “somehow” feedback data that packages itself into arbitrary storytelling.
As a “CX Analytics Master”, you will be the go-to expert in CX Analytics – no matter where you go. This builds your reputation, shapes your personal brand and elevates your career.
COURSE ATTENDEES FROM ALL AROUND THE WORLD
QUOTES FROM YOUR PEERS
"I like that this is not an introductory course. Experienced professionals learn cutting-edge methods. Still simple and practical."
"The course really focuses to solve key challenges in CX analytics – not just teaching again the 101s."
"The learnings enlightened us that it is certainly possible to predict financial impact in every CX actions."
"The material is condensed to things that matter and drive impact. Amazing stuff."
INSTRUCTOR IS A CERTIFIED MEMBER OF
AND ON OFFICIAL
Frank Buckler, Ph.D.
CEO of Success Drivers, Founder of CX.AI
Inventor of a methodology to discover success drivers from CX data
Consults on Customer Experience for over 20 years for the world's biggest brands like Allianz, BMW, Intel, Facebook, Metlife, T-Mobile…
■ Insights professionals dealing with CX data, or CX professionals dealing with data analytics
■ Basic statistical knowledge required, though no advanced-level needed. This is for Insights Professionals, not for statisticians.
■ Basic CX knowledge or experience required. We do not explain what an NPS is.
Course Level: Medium
$1800 - now in July just 1090 USD (1025 EUR)
Increases by 200 USD every month
“CX Analytics Masters” becomes recurring with regular interactive sessions and a community for peer exchange.
You’ll get advance access to on-demand videos (Classes content) before the interactive sessions.
*Live session (online, via Zoom) is your perfect way to engage/provide feedback/ask questions about the classes content and get up close and personal with your instructor, Frank Buckler😊.