CX.AI Learning Center

Featured Blogs


How To Avoid Unstable CX Scores?

Published on: 19.10.2021

Author: Frank Buckler Ph.D  

Get your FREE hardcopy of the “CX Insights Manifesto”

FREE for all client-side 

Insights professionals.

We ship your hardcopy to USA, CA, UK, GER, FR, IT, and ESP.

How To Avoid Telephone Interviewer Bias In CX Surveys?

Published on: 19.10.2021

Author: Frank Buckler Ph.D  

Join the World's #1 "CX Analytics Masters" Course

How To Avoid Sparse Text Feedback In CX Survey?

Published on: 19.10.2021

Author: Frank Buckler Ph.D  

Keep Yourself Updated

On the Latest Indepth Thought-Leadership Articles From 

Frank Buckler

See Latest Posts

Selection bias occurs when you are not fully capable of selecting samples without bias.

How To Avoid And Control Selection Bias?

Building a codebook is an important step in the management of a data analysis project. 

How To Build And Maintain A CodeBook That Fits Your Needs?

To analyze customer relationships better, you have to understand their feelings and the rationale behind their rating.

How To Leverage The Power Of Sentiments?

Many companies rely solely on the scoring system as they do not have time to do a thorough analysis.

How To Validate Text Analytics System?


“CX Standpoint”

Published on: 15.04.2021

Published on: 01.04.2021

Published on: 29.04.2021

Published on: 18.05.2021

Published on: 29.06.2021

Published on: 07.06.2021

Published on: 09.07.2021

Published on: 23.07.2021

Published on: 26.07.2021

Published on: 24.08.2021

Published on: 15.09.2021

Published on: 29.09.2021

Published on: 14.10.2021

Published on: 29.10.2021

Published on: 15.11.2021


Stay Updated with the Latest CX Standpoint

Join thousands of other industry professionals. Keep up-to-date with the latest CX.AI news, insights’ innovations & industry trends from around the globe. 

Don’t miss out!


Copyright © 2021. All rights reserved.

Our Group: